SHIPPING AND DELIVERY WITH BOSTA

Zeena Jewelry ships orders across Bosta's available coverage areas in Egypt. Delivery availability, fees, and the expected delivery date depend on the destination and the Bosta service available for the shipment. Any shipping charge is shown or confirmed during checkout and order processing.

ORDER PREPARATION

Orders are checked and prepared carefully before they are handed to Bosta. Preparation may take longer during launches, promotions, public holidays, or periods of high demand. The delivery estimate begins after Bosta receives the parcel, not when the order is placed.

TRACKING

When a Bosta tracking number is available, it will be shared with you by Zeena or through Bosta's notifications. You can follow the shipment at https://bosta.co/en-eg/tracking-shipment/. Bosta may contact you to confirm the address, delivery timing, or another action required to complete delivery.

CUSTOMER RESPONSIBILITIES

Please provide a complete address, a clear landmark where helpful, and an active Egyptian phone number. Please answer Bosta's calls or messages and be available at the confirmed delivery address. If your phone number or address is incorrect, contact Zeena immediately at zeenajewelry.eg@gmail.com before delivery.

DELIVERY ATTEMPTS AND EXCEPTIONS

Bosta may update or reschedule a delivery when the customer is unavailable, requests postponement, changes the address, does not answer, provides unclear information, refuses the parcel, or when the destination is outside coverage. Weather, access restrictions, and other courier exceptions can also delay delivery. If a shipment is returned to Zeena because delivery could not be completed for a customer-related reason, a new shipping fee may apply before resending.

OPENING THE PARCEL

Opening a parcel before acceptance is available only when Zeena has expressly authorized that option through Bosta for the specific shipment. Please follow the instructions in the Bosta notification or from the courier.

DAMAGED, MISSING OR INCORRECT SHIPMENTS

Inspect the parcel when it arrives. If it is visibly damaged, incomplete, or incorrect, keep all packaging and contact Zeena promptly with your order number, photographs, and the Bosta tracking number. We will review the issue and coordinate the appropriate next step with Bosta.

DELIVERY ESTIMATES

Bosta's delivery promise date is an estimate and can change if an exception occurs. Zeena will help investigate delayed shipments, but delivery timing remains subject to Bosta's network, coverage, and operational conditions.

CONTACT

For delivery help, email zeenajewelry.eg@gmail.com and include your order number and Bosta tracking number.