RETURNS, EXCHANGES AND PRODUCT CARE

We want every Zeena piece to reach you in excellent condition. Because our products are jewelry, change-of-mind returns and exchanges may not be available where the jewelry exception under Egyptian consumer protection rules applies. This does not affect your legal rights if an item is defective, damaged on arrival, or does not match the agreed specifications.

MANUFACTURING DEFECTS

If your item arrives defective, damaged, incorrect, or with a manufacturing fault, contact us within 30 days of receiving it at zeenajewelry.eg@gmail.com. Include your order number, a description of the issue, and clear photographs. Once the issue is verified, we will arrange the legally appropriate replacement, return, or refund at no additional cost.

JEWELRY CARE AND CORRECT USE

Stainless steel is durable, but every plated or polished jewelry finish needs proper care. To preserve your piece:

• Apply perfume, lotion, oils, and cosmetics before wearing your jewelry and avoid spraying them directly onto it.
• Remove jewelry before showering, swimming, exercising, sleeping, cleaning, or using household chemicals.
• Avoid chlorine, salt water, detergents, abrasive cleaners, and prolonged moisture.
• Wipe gently with a soft, dry cloth after wear and allow the piece to dry completely.
• Store each piece separately in its pouch or a dry jewelry box to prevent scratching and tangling.
• Do not bend, pull, drop, crush, or apply excessive force to chains, clasps, stones, or settings.

WHAT IS NOT A MANUFACTURING DEFECT

Subject to mandatory consumer rights, the following are not treated as manufacturing defects: normal wear and aging; surface scratches; gradual finish or color changes; damage caused by impact, pulling, bending, misuse, improper storage, unauthorized repair, or failure to follow the care directions; and damage caused by water, sweat, perfume, cosmetics, chlorine, salt water, cleaning products, or other chemicals. Lost or stolen items are not covered.

HOW TO REQUEST HELP

Contact us before sending any item back. Keep the item, original packaging, and proof of purchase until your request is resolved. Items returned without instructions may be delayed.

REFUNDS

Approved refunds are issued using the original payment method unless otherwise agreed. Where applicable, we process the refund within seven days after the returned item is received. Your bank or payment provider may need additional time to post the amount.

CONSUMER RIGHTS

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable Egyptian consumer protection law.